Welcome to Golf Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our team.

About Our Store

What kind of products does Golf Sales Store specialise in?
We specialise in premium golf equipment and spare parts, including clubs (drivers, irons, hybrids), components (grips, shafts, heads), golf trolley parts (Motocaddy, Golfstream, Hill Billy), headcovers, and technical components like control units and circuit boards.
Where is Golf Sales Store located?
Our headquarters and warehouse are located at 57 Lancaster Rd, Preston, GB PR1X 4RM, United Kingdom. All orders are processed and shipped from this location.

Product Questions

Do you sell complete golf clubs or just components?
We offer both! Our inventory includes complete clubs (drivers, fairway woods, iron sets) as well as individual components for customisation or repair (grips, shafts, heads).
How do I know if a specific trolley spare part will fit my model?
Our team has extensive technical knowledge about golf trolley parts. Please email us at [email protected] with your trolley model and the part you need, and we’ll ensure compatibility before you order.
Are your golf grips suitable for all weather conditions?
We stock a variety of grips designed for different conditions, from all-weather to specialized wet/dry grips. Product descriptions specify the ideal conditions for each grip type.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Do you offer discounts for bulk orders?
For large orders (typically 10+ items), please contact us directly at [email protected] for potential volume discounts, especially on components like grips or spare parts.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
1. Standard Express Shipping (£12.95): 10-15 business days via DHL/FedEx
2. Free Standard Shipping: 15-25 business days via EMS for orders over £50
How long does order processing take?
All orders undergo 1-2 business days of careful processing, including professional packing and quality checks for your golf equipment.
Do you ship to my country?
We ship globally to golf enthusiasts worldwide, excluding some remote areas in Asia and other locations. If you’re unsure about your location, please contact us with your address for confirmation.
How are delicate golf components packaged?
We use golf-specific packaging designed to protect your equipment. Club heads are wrapped individually, shafts are secured, and electronic components are anti-static protected.

Returns & Exchanges

What is your return policy?
We offer a 15-day satisfaction guarantee from receipt of your order. If any item doesn’t meet your expectations, you may return it for a refund or exchange.
How do I initiate a return?
Email [email protected] within 15 days of receiving your order with your order number and reason for return. We’ll provide return instructions.
Are there any non-returnable items?
For hygiene reasons, golf grips are non-returnable unless defective. Custom-ordered or specially sourced items may also be non-returnable – this will be clearly stated at purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Technical Support

I need help installing a golf trolley part – can you assist?
Yes! Our team has extensive technical knowledge. Email us at [email protected] with your trolley model and the part in question, and we’ll provide guidance.
Do you provide specifications for club components?
Absolutely. We can provide detailed specifications for all components (shaft flex, torque, weight; head loft/lie angles; grip sizes etc.) upon request.

Still have questions? Our golf equipment specialists are ready to help. Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends).